Terms and Conditions

Effective Date: August 8, 2025
Website: www.ardena.com
Store Name: Ardena

By accessing or using the Ardena website (www.ardena.com), you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before placing an order or using our services. If you do not agree to these Terms, please do not use the website.

1. Eligibility

You must be at least 18 years old or have legal parental/guardian consent to use this website and make purchases.

2. Products and Services

We offer a variety of products fulfilled via dropshipping, which means products are shipped directly from third-party suppliers. Product listings, descriptions, images, and prices are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products

  • Cancel orders at our discretion

  • Limit quantities purchased per person or household

3. Pricing and Payment

  • All prices are listed in INR (₹).

  • Payment is due at the time of order placement.

  • We use secure third-party gateways (e.g., Razorpay, PayU) for transactions.

  • Ardena is not responsible for transaction failures or extra fees charged by your bank or payment provider.

4. Order Processing and Shipping

  • Orders are typically processed within 1–3 business days.

  • Shipping times vary depending on the supplier's location, especially for international products.

  • Estimated delivery: 7–15 business days, but may be longer for certain products.

  • Tracking info is provided when available.

5. Return and Refund Policy

Please refer to our dedicated Refund & Return Policy page. Returns may not be applicable for some items (especially international or made-to-order products).

6. Intellectual Property

All content on www.ardena.com, including text, images, logos, and graphics, is the property of Ardena or its content providers and is protected under intellectual property laws. Use of content without permission is strictly prohibited.

7. Account and Security

You are responsible for keeping your account information and password secure. Ardena will not be liable for any loss or damage from unauthorized access to your account.

8. Prohibited Activities

You may not use the site for:

  • Any unlawful purpose

  • Spamming, phishing, or spreading malware

  • Interfering with site functionality or security

  • Misrepresenting yourself or impersonating others

9. Limitation of Liability

Ardena is not liable for:

  • Delays in shipping or fulfillment

  • Damages from misuse of products

  • Actions of third-party suppliers or shipping partners

  • Indirect or consequential damages of any kind

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of Indian courts.

11. Changes to Terms

We may update these Terms periodically. Please review this page for changes. Continued use of the website indicates your agreement with the latest version.